Corporate Social Responsibility

As a travel retail operator serving hundreds of thousands of passengers every day, we must adapt the way we do business in order to contribute to building a more sustainable industry.

In 2019, we have launched PEPS (Planet.Ethics.People.Social), a four-pillar, results-driven CSR strategy aligned to global stakes the travel retail industry is facing.

This PEPS program is at the heart of our strategy and decision-making.


We are committed to reduce our environmental footprint and increase the sustainability of our operations.

To reduce our environmental footprint and increase the sustainability of our operations, we are committed to:

  • Ban non reusable plastics consumables in all group concepts by 2025
  • Reduce energy consumption in all stores
  • Reduce food waste by 50% by 2025
  • Develop local food and products in all restaurants and stores

For example, we have partnered in France with tech start-up To Good to Go to help manage food waste in our stores.


We are acting responsibly and with the utmost reliability for the benefit of our people, clients and partners.

In order to demonstrate the highest ethical standards, we are committed to:

  • Develop responsible products in our stores & restaurants (e.g. only use 100%  cage-free eggs by 2025)
  • Implement an anti-bribery mechanism in all our subsidiaries by 2022
  • Ensure the data protection of our customers and employees

For example, we are supporting local economies and local producers to scale up their operations and introduce their products into our stores.


Our people and culture are our biggest strengths.

We want to be recognized as the most attractive employer in the travel retail industry. To achieve this, we are committed to:

  • Improve gender mix (40/60%) in Executive Committees recruitments
  • Measure employee engagement once a year in all our subsidiaries
  • Boost and support internal mobility and promotion
  • Improve our compensation policies in line with company performance
  • Ensure security and well-being at work


We want to be involved in the communities where we operate and support the most vulnerable through donations and volunteering.

We encourage and facilitate volunteering in all our subsidiaries and leverage our network  to make donations to  charities. In 2019, total donations to charities amounted €700,000 and over 2,500 colleagues have spent around 4,500 hours in volunteering.


CSR Strategy and Report

PEPS Strategy
CSR at Lagardère in 2019-2020