The preferred partner for Innovation

Our ambition is to be the most innovative player within the Travel Retail industry.

We aim to design and deliver agile, relevant, and value-added innovative solutions adapted to landlord commercial expectations and tailor-made to passenger needs to create a seamless, more responsible and memorable travel experience.

AGILE & RELEVANT

As each landlord and passenger is unique with his own needs, we offer a wide array of tailor-made or customizable innovations answering to their specific context and expectations.
Our locally-empowered teams, supported by our dedicated central Innovation team enables quick implementation and time-to-market.

ADDED VALUE

Whether we support landlords' innovation roadmaps or develop ad-hoc innovations, our goal is always to create value for landlords and travelers. Our approach to innovation prioritizes quality and customer-facing impact.

Pay at My Table

Lagardère is innovating with a QrCode ordering system in one of its restaurants. The Bloody Bar, the pilot establishment in this project, now offers its customers the option of ordering and paying via the Pay my Table platform. Access is simple: customers can scan the QrCode placed on the table and access the product catalog. They select the items of their choice and pay directly via the platform by credit card.

Lagardere Travel Retail - The Bloody Bar - Gare de Genève Cornavin

Lagardère is innovating with a QrCode ordering system in one of its restaurant outlets. The Bloody Bar, the pilot establishment in this project, now offers its customers the option of ordering and paying via the Pay my Table platform. Access is simple: customers can scan the QrCode placed on the table and access the product catalog. They select the items of their choice and pay directly via the platform by credit card.

The cash register instantly registers the purchase and notifies the baristas of the contents of the order. They can then prepare and bring the order to the table within minutes. A practical solution that allows customers to order without queuing, while remaining comfortably seated.

Vending Machine

At Geneva airport's Arrivals sector, Aelia innovates in the Duty-Free shopping experience by setting up an automated point of sale: the vending machine. Passengers can now make their purchases in just 60 seconds.

Lagardere Travel Retail - Duty-free vending machine at Geneva Airport

The evolution of Retail technology - Autonomous stores

Lagardère Travel Retail shows its unique ability to continually redefine and elevate the travel experience by integrating the world’s leading-edge technology into its portfolio.

Lagardere-Travel Retail - Innovation - Travelwell

2023 openings:

Quick N’ Easy, developed with Atos technologies (Belgium - Brussels airport)
The Goods Express, 2 concepts launched in partnership with Amazon Just Walk out (Paradies Lagardère, USA - Charlotte and Washington DCA airport )
Travelwell, located at the entrance of Sky Bridge (Hong-Kong airport )

Fully autonomous gate delivery robot

Lagardère Travel Retail Italy has supported Aeroporti di Roma’s robot delivery project to create a seamless customer experience.

Lagardere-Travel Retail - Innovation - Robot

Passengers at the new boarding area A in Terminal 1 of Rome Fiumicino International Airport can order food, drinks, and other items from Aelia Duty Free or Relay and have them directly delivered at the gate.

These robots can navigate through the crowds and complicated environments of the airport, and the entire process is contactless and fully autonomous.

Immersive experiences

Detailed research on traveler needs leads to developing attractive concepts and innovations that drive traffic, enhance dwell time, and increase purchases.

Lagardere Travel Retail - Sense of place at Geneva Airport

From virtual reality kiosks, gamifications, AI product recommendations, to our golf simulators, our shops deliver experiences that go beyond traditional retail.